STP TICKET RETURN INFORMATION

 

Our ticket site is user friendly and guests are easily able to return their own tickets.

Please follow the steps below for your easy return.

 

Simply login to the ticket site

Choose the user menu tab

Choose the tickets tab 

Then the return tickets tab.

Follow the directions for returning your tickets.

 

 

 

If you ever have questions about your tickets you may contact the Box Office Manager by emailing tickets.stp@gmail.com

 

Please note, we have a return cut off 48 hours prior to the event start. At that point, the tickets become non-refundable.

See information below.

 

Return Deadline:  

For Thursday Evening 7:30 Performance tickets must be returned by Tuesday Evening at 7:30 the week of the performance.

For Friday Evening 7:30 Performance tickets must be returned by Wednesday Evening at 7:30 the week of the performance.

For Saturday Matinee 2:00 Performance tickets must be returned by Thursday Afternoon at 2:00 the week of the performance.

For Saturday Evening 7:30 Performance tickets must be returned by Thursday Evening at 7:30 the week of the performance.

 

 

What happens if there is inclement weather and a production is cancelled?

We value the safety of our guests, cast, and staff. While we rarely cancel a performance due to inclement weather, in the event that a show is cancelled, we will make every effort to inform all ticketed customers VIA email as soon as possible. If you are not sure whether an event is cancelled, please check your email before arriving at the venue. 

 

In the case of inclement weather, refunds will be awarded ONLY if the show is cancelled. Refunds will be issued to your PAYPAL/CREDIT CARD account within 48 hours. Once the refund has been issued, the credit should appear in either your PAYPAL account or on your CREDIT CARD statement within 5 business days.